Help
Support
One channel: email. Below are answers to common situations so you do not have to wait for a reply.
Updated:
How to write to us
Include your account email address, macOS version, Scriptus version and what exactly happened. Do not send your own provider keys — we do not need them.
Where to download Scriptus
The build for Apple Silicon Macs (macOS 13 or later) is available via the link on the home page and in your account. Do not install Scriptus builds from other sources.
The app updates itself: it checks for a new version at launch and then every 4 hours.
The app will not open
The build is signed with Scriptus's own certificate and is not notarised by Apple yet, so macOS blocks it on first launch. Open System Settings → Privacy & Security, find the message about Scriptus and click Open Anyway. You only need to do this once.
The sign-in code email does not arrive
- Check the spam folder and the spelling of the address.
- Wait a minute: resending is rate-limited.
- Request the email again from the sign-in page. Only the link and code from the latest email are valid.
The sign-in link does not work
- Enter the code from the same email on the sign-in page instead — the code works in any browser.
- The link works once and expires. If you already opened it, request a new email.
- The link must be opened in the same browser and profile where you requested it. It will not complete in another browser or a private window.
- If your mail service rewrites links through a security proxy, copy the link address and open it manually.
The invite code is not accepted
- “Code not found” — check the spelling; codes are case-sensitive.
- “Code unavailable” — it has expired, is disabled, is fully used, or the account already has access from another invitation. Write to us with the account address and when you received the code.
Text is not pasted
The ready text stays in the app — copy it. Check that Scriptus is turned on in System Settings → Privacy & Security → Accessibility: without this permission, pasting is impossible. If Scriptus is already on there, turn it off and on again.
macOS asks for the keychain password after an update
After an app update, macOS may ask once for your password to let Scriptus access the keychain. Enter your Mac account password and click Always Allow; the prompt will not return until the next update.
Weekly limit used up
The limit renews every Monday; the remaining amount and the renewal date are shown in your account. With your own provider key, the Scriptus limit does not apply. If the limit is too small during the beta, write to us — an administrator can change it.
Deleting the account and data
Delete the account from the account page (typed confirmation). Server data is removed with the account; local history on your Mac stays until you delete it yourself.
Support email
Write to support@scriptus.online.